Last updated: June 2, 2026
Welcome to NorthRail Logistics (“NorthRail Logistics,” the “Company,” “we,” “our,” or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of the NorthRail Logistics website, customer portal, shipment tracking platform, account services, quotation services, logistics services, transportation services, warehousing services, payment features, and all related digital platforms, products, and services operated or made available by NorthRail Logistics (collectively, the “Services”).
NorthRail Logistics is a United States-based third-party logistics provider (“3PL”), freight forwarder, transportation intermediary, warehousing provider, and logistics solutions company that coordinates domestic and international transportation services through its own operations and, where applicable, through independent transportation carriers, warehouses, freight forwarders, customs brokers, service providers, and logistics partners.
These Terms establish the legal relationship between NorthRail Logistics and every individual, business, organization, shipper, consignee, account holder, visitor, customer, or other person who accesses the Website or uses any Service provided by NorthRail Logistics.
These Terms should be read together with the Privacy Policy in Part III below, which forms an integral part of this Agreement.
By accessing the Website, creating an account, requesting a quotation, submitting shipment information, tendering a shipment, purchasing Services, making payments, tracking shipments, communicating with our representatives, or otherwise using any Service provided by NorthRail Logistics, you acknowledge that:
If you do not agree to these Terms, you must immediately discontinue use of the Website and refrain from using any Services provided by NorthRail Logistics.
Your continued use of the Website or Services following any modification of these Terms constitutes acceptance of the revised Terms.
To the fullest extent permitted by applicable law, your electronic acceptance of these Terms constitutes a legally binding agreement. Electronic records, electronic communications, electronic signatures, electronic acknowledgements, electronic shipment instructions, electronic payment authorizations, and electronic account registrations shall have the same legal effect as written documents and handwritten signatures where permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (ESIGN Act), 15 U.S.C. § 7001 et seq., and the North Carolina Uniform Electronic Transactions Act, N.C. Gen. Stat. § 66-311 et seq.
Unless expressly agreed otherwise in writing, nothing contained within these Terms creates any agency relationship, partnership, joint venture, employment relationship, fiduciary relationship, or franchise relationship between NorthRail Logistics and any Customer.
Each Customer remains solely responsible for the legality, ownership, accuracy, and compliance of every Shipment tendered through the Services. Where NorthRail Logistics arranges transportation through independent Carriers or logistics providers, those providers remain independent contractors and are not employees or agents of the Customer.
Depending upon the Services provided, your contractual relationship with NorthRail Logistics may consist of one or more of the following documents:
Where multiple contractual documents apply to a shipment, they shall be interpreted together to the extent reasonably possible. If a direct conflict exists, the more specific shipment document shall govern over these general Website Terms with respect to that shipment.
NorthRail Logistics reserves the right to modify, revise, supplement, replace, or discontinue these Terms at any time to reflect changes in law, business operations, industry standards, technology, security practices, or Services. Material revisions will become effective upon publication on the Website unless a different effective date is specified. Customers are responsible for periodically reviewing these Terms.
The Website may be accessed internationally; however, the availability of Services varies depending upon destination, transportation mode, applicable law, sanctions programs, export controls, customs requirements, carrier availability, and operational limitations. NorthRail Logistics reserves the right to refuse or limit Services in any jurisdiction where providing such Services would violate applicable law or expose the Company to unreasonable legal, regulatory, operational, or commercial risk.
Information provided on the Website regarding transportation, customs, documentation, shipping requirements, insurance, regulatory compliance, or international trade is provided solely for general informational purposes. Nothing contained within the Website or these Terms constitutes legal advice, tax advice, customs advice, regulatory advice, insurance advice, or professional consulting services. Customers remain solely responsible for obtaining independent professional advice appropriate to their specific circumstances.
If any provision of these Terms is held by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.
Any provisions that by their nature should survive termination—including provisions relating to payment obligations, intellectual property, confidentiality, limitation of liability, indemnification, governing law, dispute resolution, fraud prevention, shipment claims, investigation rights, and data protection—shall survive the termination or expiration of these Terms.
Unless the context clearly requires otherwise, the following words and expressions shall have the meanings assigned below. References to the singular include the plural where appropriate.
NorthRail Logistics is a United States-based third-party logistics (3PL) company providing integrated transportation, freight forwarding, warehousing, fulfillment, customs support, and supply chain management solutions for domestic and international customers. Through its operational network and strategic relationships with licensed transportation carriers, freight forwarders, customs brokers, warehouse operators, and logistics partners, NorthRail Logistics facilitates the movement of goods across local, interstate, and international transportation networks.
Unless expressly agreed in writing, NorthRail Logistics does not represent that it is the transporting carrier for every shipment and may act in different capacities depending upon the Services requested.
Depending upon the specific shipment or transaction, NorthRail Logistics may operate as a 3PL provider, freight forwarder, transportation broker, warehouse operator, fulfillment provider, customs documentation support provider, supply chain management provider, or transportation coordinator. Certain transportation services may be performed directly by NorthRail Logistics, while others may be arranged through independent carriers or logistics providers.
Unless otherwise expressly stated in writing, independent carriers remain solely responsible for the physical transportation services they perform. Nothing in these Terms creates an employment relationship, agency relationship, or partnership between NorthRail Logistics and every transportation provider engaged in connection with a shipment.
NorthRail Logistics conducts its operations in accordance with applicable United States federal law, state law, transportation regulations, customs requirements, and international transportation conventions where applicable.
NorthRail Logistics provides integrated logistics and transportation solutions that may include domestic and international freight transportation, air freight, ocean freight, road freight, rail freight, LTL and FTL services, expedited transportation, warehousing, inventory management, order fulfillment, customs documentation support, shipment tracking, supply chain consulting, reverse logistics, last-mile delivery coordination, and commercial logistics solutions.
Service availability depends upon operational capability, regulatory restrictions, carrier availability, geographic limitations, and commercial feasibility.
Quotes: Shipment quotations are estimates only unless expressly confirmed in writing. Quoted prices may change based on actual weight, dimensional weight, Declared Value, destination, customs requirements, fuel surcharges, regulatory fees, carrier availability, security requirements, special handling, weather events, government actions, or changes requested by the Customer. A quotation does not constitute acceptance of a Shipment.
Shipment Tracking: Tracking information is provided solely as a customer convenience and is informational only. Tracking updates should not be interpreted as guaranteed delivery confirmations, proof of delivery, contractual delivery commitments, or evidence of carrier liability.
NorthRail Logistics reserves the right to introduce, modify, suspend, discontinue, replace, or restrict any Service at any time where reasonably necessary for operational, legal, regulatory, or security reasons.
Customers are responsible for ensuring that every shipment complies with these Terms and all applicable laws. Customers remain responsible for all information provided, whether submitted directly or through an employee, contractor, representative, intermediary, freight forwarder, or customs broker.
Customers shall provide complete, current, and accurate shipment information including sender and consignee details, shipment description, quantity, dimensions, weight, Declared Value, customs information, hazardous material declarations, export documentation, permits, and licenses. Knowingly providing inaccurate information constitutes a breach of Section 29 and may result in the remedies described in Sections 9, 27, 28, and 29.
Customers are solely responsible for compliance with federal, state, local, customs, export, sanctions, import, and transportation regulations. Customers remain responsible for payment of transportation charges, customs duties, taxes, storage charges, warehouse fees, administrative fees, security charges, inspection fees, government assessments, and additional services requested.
Customers agree to cooperate with NorthRail Logistics during shipment verification, customs inspections, claims processing, security reviews, and documentation requests, and shall cooperate with investigations conducted under Section 28.
The obligations of Customers to provide accurate information, preserve relevant evidence, cooperate with investigations, and comply with reasonable documentation requests shall continue after delivery of a Shipment and after termination of the Customer relationship where such obligations relate to unresolved claims, investigations, legal proceedings, audits, or regulatory matters.
By tendering a shipment, the Shipper represents and warrants that the Shipper has lawful authority to ship the goods; the goods may lawfully be transported; the shipment complies with applicable law; all shipment information is accurate; all customs declarations are truthful; all required permits have been obtained; and no material information has been intentionally withheld.
The Shipper warrants that it owns the goods or possesses lawful authority from the owner to tender the goods for transportation, that the shipment does not violate criminal law, export controls, sanctions regulations, customs laws, intellectual property rights, or trade restrictions, and that every shipment has been properly packaged, labeled, sealed, and prepared to withstand the ordinary risks associated with transportation.
The Shipper agrees to indemnify and hold harmless NorthRail Logistics against losses, damages, penalties, governmental assessments, costs, liabilities, or expenses arising from any breach of these warranties.
Customers are responsible for ensuring that all shipments are packaged in a manner reasonably suitable for their intended transportation mode, providing protection against vibration, compression, stacking, normal handling, loading, unloading, and environmental exposure reasonably anticipated during transportation.
Every shipment must be properly labeled with labels that remain securely attached and clearly legible throughout transportation. Customers remain responsible for identifying fragile goods where appropriate. Acceptance of a shipment marked “Fragile” does not constitute a guarantee against damage.
NorthRail Logistics reserves the right to refuse, delay, repackage, or require repackaging of any shipment that appears inadequately packaged. Any repackaging performed by NorthRail Logistics may result in additional charges. Acceptance of a shipment despite visible packaging deficiencies does not waive the Customer’s responsibility for improper packaging.
Dangerous Goods must be packaged, marked, labeled, and documented in accordance with applicable law, including where applicable the Hazardous Materials Regulations, 49 C.F.R. Parts 171–180, IATA Dangerous Goods Regulations, or the IMDG Code.
NorthRail Logistics accepts shipments solely at its discretion and subject to these Terms, applicable Transportation Agreements, operational requirements, carrier availability, regulatory obligations, and applicable law. Submission of a shipment request, quotation request, payment, or transportation instruction does not constitute acceptance of a shipment.
A shipment shall be considered accepted only after NorthRail Logistics or the applicable transportation provider has confirmed acceptance through its operational procedures. NorthRail Logistics may condition acceptance upon enhanced identity verification, proof of ownership or value, inspection of contents, additional documentation, customs verification, payment of additional fees, additional packaging, security screening, supplemental transportation agreements, or purchase of additional insurance where required.
Acceptance of a shipment does not constitute acceptance of ownership of the Goods, confirmation of Declared Value, verification of shipment contents, confirmation that documentation is accurate, confirmation that packaging is sufficient, or assumption of legal responsibility for Customer compliance with applicable law.
NorthRail Logistics processes shipments based upon information supplied by Customers, Shippers, Consignees, and their authorized representatives and is entitled to rely upon such information as described in Sections 16 and 29.1. Acceptance or processing of a shipment does not constitute independent verification of the accuracy of such information.
NorthRail Logistics reserves the right, at any time and without prior notice where reasonably necessary, to refuse, reject, suspend, cancel, return, or discontinue transportation of any shipment before, during, or after acceptance.
Grounds for refusal include inaccurate shipment information, incomplete documentation, unsatisfied customs requirements, non-payment, Prohibited Goods, undeclared Dangerous Goods, inadequate packaging, misleading labeling, unidentified contents, suspected fraud, sanctions or export control concerns, governmental restrictions, unacceptable operational, legal, safety, or security risk, operational limitations, unavailable transportation equipment, carrier policy prohibitions, or failure to provide requested verification.
If information becomes available after acceptance indicating that transportation should not continue, NorthRail Logistics may suspend transportation, hold the shipment, return the shipment, require additional documentation, transfer the shipment to governmental authorities where legally required, or request further instructions. Reasonable storage, handling, administrative, transportation, or return charges may apply.
To protect customers, employees, transportation partners, governmental interests, and the integrity of its logistics network, NorthRail Logistics reserves the right to inspect, examine, screen, scan, x-ray, verify, measure, weigh, photograph, repackage, or open any shipment whenever reasonably necessary before acceptance, during transportation, while in storage, during customs processing, prior to delivery, or whenever otherwise reasonably required.
By tendering a shipment, the Customer expressly acknowledges that NorthRail Logistics and its authorized transportation partners may conduct inspections consistent with these Terms and applicable law. NorthRail Logistics is under no obligation to inspect every shipment. Failure to inspect any shipment shall not constitute acceptance of shipment contents, verify Customer declarations, waive contractual rights, or prevent subsequent enforcement of these Terms.
NorthRail Logistics may cooperate with governmental authorities in connection with inspections as required or permitted by applicable law and as further described in Section 28.
Transportation of Dangerous Goods is subject to strict legal, regulatory, operational, and safety requirements. Customers remain solely responsible for ensuring compliance with all applicable Dangerous Goods regulations before tendering any shipment.
Where applicable, transportation of Dangerous Goods may be governed by the Hazardous Materials Regulations, 49 C.F.R. Parts 171–180, IATA Dangerous Goods Regulations, ICAO Technical Instructions, and the IMDG Code.
The Customer warrants that all Dangerous Goods have been properly identified, classified, packaged, marked, labeled, declared where required, and comply with applicable law. NorthRail Logistics may immediately refuse, isolate, return, destroy where legally authorized, report, or otherwise dispose of undeclared Dangerous Goods where reasonably necessary to protect life, property, transportation equipment, or the environment. The Customer shall remain responsible for all resulting costs, governmental penalties, cleanup expenses, storage charges, transportation charges, damages, and other liabilities arising from undeclared Dangerous Goods to the extent permitted by applicable law.
NorthRail Logistics does not accept every type of cargo. Unless expressly accepted under separate written agreement, Prohibited Goods may include illegal narcotics, counterfeit goods, stolen property, explosives, fireworks, chemical or biological weapons, radioactive materials prohibited by law, hazardous waste, live animals where prohibited, human remains unless specifically authorized, unlawful firearms shipments, prohibited ammunition, unlawful wildlife products, goods subject to trade embargoes, goods prohibited under applicable sanctions, forged documents, fraudulent financial instruments, and property the Customer is not legally authorized to transport.
Additional operational restrictions may apply to alcohol, tobacco, lithium batteries, currency, negotiable instruments, pharmaceuticals, and perishable goods. If Prohibited Goods are discovered, NorthRail Logistics may refuse transportation, suspend transportation, isolate the shipment, notify governmental authorities, cooperate with investigations conducted under Section 28, return the shipment where legally permissible, and recover all reasonable costs incurred.
Certain shipments require enhanced handling due to their value, rarity, sensitivity, or security risk, including precious metals, bullion, jewelry, luxury watches, fine artwork, antiques, collectibles, confidential documents, negotiable instruments, high-value electronics, commercial prototypes, and sensitive industrial equipment.
NorthRail Logistics may require proof of ownership, proof of purchase, independent valuation, enhanced identity verification, Declared Value documentation, supplemental Transportation Agreements, enhanced packaging, tamper-evident packaging, additional security procedures, restricted routing, or mandatory insurance where required by the transportation provider before accepting a High Value Shipment. Designation of a Shipment as a High Value Shipment does not create insurance coverage.
As defined in Section 2, Declared Value does not automatically create insurance coverage, guarantee reimbursement, or establish the actual market value of the Goods.
The Customer and Shipper are responsible for providing a complete, truthful, and accurate Declared Value where requested or required. For interstate motor transportation within the United States, carrier liability for cargo loss or damage may be governed by the Carmack Amendment, 49 U.S.C. § 14706. For ocean transportation to or from ports of the United States, liability may be governed by the Carriage of Goods by Sea Act (COGSA), 46 U.S.C. § 30701 note. For international air transportation, liability may be governed by the Montreal Convention of 1999, including applicable liability limits unless a higher value is properly declared and accepted where permitted.
NorthRail Logistics may request proof of value before accepting or processing a shipment. Declared Value information is processed based upon information supplied by the Customer or Shipper; NorthRail Logistics does not independently verify Declared Values unless it requests and reviews supporting documentation. A false or misleading Declared Value constitutes a breach of Section 29 and may result in the remedies described in Sections 24, 27, 28, and 29.
Unless expressly confirmed in writing, shipment charges do not include cargo insurance. Payment for transportation, freight forwarding, warehousing, tracking, customs support, or logistics services does not automatically insure the goods against loss, theft, damage, delay, seizure, confiscation, destruction, or misdelivery.
Customers are responsible for determining whether cargo insurance is necessary. NorthRail Logistics strongly recommends that Customers obtain appropriate cargo insurance for valuable, fragile, time-sensitive, rare, commercial, or irreplaceable goods.
Cargo insurance is effective only if insurance is requested before shipment, is available for the goods and route, the applicable premium is paid, the insurer accepts the risk, the Customer complies with all insurance conditions, and written confirmation of coverage is issued. A Declared Value may affect freight charges or liability limitations but does not automatically create insurance coverage.
A Bill of Lading, air waybill, sea waybill, warehouse receipt, shipment confirmation, delivery receipt, or other transport document may serve as evidence of the shipment, receipt of Goods, transportation terms, routing, shipper and consignee information, Declared Value, and applicable contractual conditions.
The Customer and Shipper are responsible for ensuring that all information provided for any transport document is accurate, complete, and not misleading. NorthRail Logistics is entitled to rely upon transport documents and supporting shipment information submitted by the Customer, Shipper, or authorized representatives when issuing, processing, or acting upon bills of lading, air waybills, sea waybills, and related shipping records, as further described in Section 29.1. Issuance or processing of a transport document does not constitute independent verification of the accuracy of the information contained therein.
For ocean carriage to or from the United States, bills of lading and ocean carriage may be subject to COGSA. For interstate motor carrier shipments within the United States, transportation documents may be interpreted together with the Carmack Amendment, 49 U.S.C. § 14706, applicable tariffs, and any valid written agreement between the parties.
International shipments may be subject to customs laws, import controls, export controls, tariffs, duties, taxes, inspections, documentation requirements, and governmental restrictions. The Customer is responsible for ensuring that all customs information is accurate, complete, and timely.
For imports into the United States, customs entry requirements may be governed by 19 U.S.C. § 1484 and related regulations of U.S. Customs and Border Protection (CBP). The importer of record is generally responsible for using reasonable care to enter, classify, value, and provide required information for imported merchandise. NorthRail Logistics does not become the importer of record unless expressly agreed in writing and legally permitted.
The Customer is responsible for all customs duties, tariffs, taxes, assessments, penalties, examination fees, storage fees, demurrage, detention, and governmental charges arising from the shipment. NorthRail Logistics is not liable for delays caused by customs authorities, border inspections, documentation deficiencies, governmental holds, import restrictions, export restrictions, or other regulatory actions.
Customers are responsible for complying with all applicable export control laws, sanctions rules, embargoes, licensing requirements, and trade restrictions. NorthRail Logistics may refuse, suspend, cancel, or hold any shipment where export control, sanctions, or restricted-party concerns exist.
Certain exports, reexports, and transfers may be subject to the Export Administration Regulations, 15 C.F.R. Parts 730–774, administered by the Bureau of Industry and Security (BIS). Shipments may also be subject to economic sanctions administered by the Office of Foreign Assets Control (OFAC), 31 C.F.R. Parts 500–599.
The Customer represents that no shipment will be sent to or for the benefit of any prohibited or restricted party and that no shipment will be used for any prohibited end use under applicable export control or sanctions laws. NorthRail Logistics does not provide legal advice regarding export controls, sanctions, customs classification, licensing requirements, or international trade compliance.
The Customer agrees to indemnify and hold harmless NorthRail Logistics from losses, penalties, fines, seizures, claims, investigations, damages, costs, and expenses arising from the Customer’s failure to comply with customs, export control, sanctions, or trade compliance obligations.
NorthRail Logistics may, depending upon the specific transaction, act as a freight broker by arranging for the transportation of freight through one or more independent licensed motor carriers or other transportation providers. Where NorthRail Logistics acts solely as a freight broker, it undertakes to arrange transportation services on behalf of the Customer but does not itself undertake to transport the Shipment unless expressly agreed in writing.
Brokerage services are provided in accordance with applicable federal law governing transportation brokers, including where applicable 49 U.S.C. § 13904 and regulations of the Federal Motor Carrier Safety Administration (FMCSA), 49 C.F.R. Part 371. Transportation providers arranged by NorthRail Logistics operate as independent contractors. Carrier liability for cargo loss, damage, or delay shall generally be governed by the applicable Transportation Agreement and the laws governing the transportation mode involved.
NorthRail Logistics may provide temporary storage, inventory management, cross-docking, fulfillment, consolidation, deconsolidation, order processing, and related warehouse services either through facilities operated by NorthRail Logistics or through authorized third-party warehouse providers.
Upon receipt of goods into a warehouse facility, NorthRail Logistics may record shipment identification, package count, apparent condition, weight, dimensions, inventory identifiers, storage location, and receipt date. Such records are maintained for operational purposes and do not constitute a warranty regarding condition, quality, authenticity, quantity, ownership, or value beyond observations reasonably capable of being made upon receipt.
Customers remain responsible for ensuring that goods may lawfully be stored, inventory descriptions are accurate, ownership or authority to store exists, all applicable permits have been obtained, storage instructions are complete, dangerous goods have been properly declared, and required environmental or regulatory requirements have been satisfied.
Storage charges shall accrue in accordance with the applicable quotation, warehouse agreement, tariff, service agreement, or published pricing schedule. Charges may be calculated based on pallet positions, floor space utilized, cubic volume, weight, storage duration, inventory units, or handling requirements.
Additional fees may be assessed for receiving, unloading, palletization, inventory counts, picking, packing, labeling, repackaging, cross-docking, climate-controlled storage, security handling, disposal, destruction, or return transportation.
Where storage charges remain unpaid, NorthRail Logistics may suspend services, refuse release of goods to the extent permitted by applicable law and contract, assess applicable late fees where authorized, or pursue collection remedies. Where goods remain unclaimed after reasonable notice and expiration of any applicable contractual storage period, NorthRail Logistics may treat the goods as abandoned to the extent permitted by applicable law, contractual agreements, or court order.
To the extent permitted by applicable law, NorthRail Logistics reserves the right to assert any warehouse lien, carrier lien, contractual lien, possessory lien, or other lawful security interest arising from unpaid charges relating to transportation, storage, handling, customs services, administrative fees, security services, or other Services provided, including under Uniform Commercial Code Article 7 as adopted by the State of North Carolina.
Where permitted by applicable law, NorthRail Logistics may enforce lawful lien rights following reasonable notice to the Customer and compliance with applicable statutory procedures.
NorthRail Logistics shall use commercially reasonable efforts to coordinate delivery of shipments in accordance with the applicable Transportation Agreement. Estimated delivery dates are estimates only unless expressly guaranteed in writing.
Where delivery cannot be completed because the consignee is unavailable, delivery instructions are incomplete, access is restricted, identification cannot be verified, payment obligations remain outstanding, governmental restrictions apply, or weather or safety conditions prevent delivery, NorthRail Logistics or the applicable transportation provider may make additional delivery attempts, hold the shipment, return the shipment, or request further instructions. Additional charges may apply.
Proof of delivery may include written signature, electronic signature, digital acknowledgment, photographic confirmation, carrier delivery records, or electronic delivery confirmation. If the consignee refuses delivery, NorthRail Logistics may, subject to applicable law, return the shipment to the shipper, place the shipment into storage, request further instructions, or dispose of the shipment where legally authorized after reasonable notice.
NorthRail Logistics shall not be responsible for delays resulting from customs inspections, weather conditions, labor disputes, governmental actions, border delays, carrier disruptions, security incidents, force majeure events, or inaccurate delivery information supplied by the Customer.
NorthRail Logistics may place administrative holds upon deliveries as provided in Section 28.2.
This section governs claims relating to loss, damage, shortage, misdelivery, or delay involving shipments arranged or transported through NorthRail Logistics. Where mandatory law prescribes different claim procedures or limitation periods, such mandatory requirements shall prevail. All claims remain subject to Section 25 and the liability limitations of the applicable Transportation Agreement and governing law.
The claimant shall notify NorthRail Logistics in writing as soon as reasonably practicable after discovery of any alleged loss, damage, shortage, delay, or other claim. The notice should contain sufficient information to identify the shipment, including shipment or tracking number, shipper and consignee, date of shipment, nature of the claim, description of the alleged loss or damage, and estimated amount claimed.
NorthRail Logistics may require supporting documentation including commercial invoices, proof of ownership, proof of value, photographs, inspection reports, delivery receipts, packing lists, repair estimates, salvage information, and insurance documentation before evaluating any claim. Claims shall be evaluated in accordance with the applicable Transportation Agreement, governing transport document, applicable carrier tariffs, applicable insurance arrangements, governing federal law, applicable international conventions, and any other controlling contractual or legal authority.
Any invoice, administrative assessment, estimated loss calculation, operational charge, investigation fee, damage estimate, or preliminary determination issued by NorthRail Logistics before completion of an investigation is provisional in nature. A preliminary assessment shall not constitute a final determination of liability, fault, damages, contractual responsibility, or legal entitlement. NorthRail Logistics reserves the right to revise, increase, decrease, withdraw, or otherwise modify any preliminary assessment based upon additional evidence obtained during an investigation conducted under Section 28.
Administrative holds upon claims, refunds, or related payments may be imposed as provided in Section 28.2.
Any claim supported by false statements, forged documentation, altered records, fraudulent invoices, inflated valuations, or other material misrepresentations may be denied in whole or in part pursuant to this Section and Section 29. NorthRail Logistics reserves all contractual and legal remedies with respect to fraudulent claims, including those described in Sections 27 and 29.
Liability relating to transportation services shall be governed by the applicable Transportation Agreement, governing transport document, applicable carrier tariff where incorporated, and controlling law. Nothing in these Terms shall increase any liability otherwise limited by statute, international convention, transportation contract, or applicable tariff.
The Website and related digital services are provided on an “as available” basis. NorthRail Logistics does not warrant uninterrupted availability of the Website or that all Website information will remain continuously accurate, complete, or current.
Except where prohibited by applicable law or expressly assumed in writing, NorthRail Logistics shall not be liable for indirect, consequential, special, punitive, exemplary damages, loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, or loss arising from interruption of business operations.
Estimated transit times are estimates only. NorthRail Logistics does not guarantee delivery within any particular time unless expressly agreed in writing. NorthRail Logistics shall not be liable for delay, interruption, or non-performance resulting from events beyond its reasonable control.
The Customer shall pay all charges associated with the Services, including transportation charges, brokerage fees, warehouse charges, customs-related costs, taxes, duties, insurance premiums, storage fees, administrative charges, and other agreed service fees.
Invoices shall be payable on or before the due date specified on the applicable invoice or service agreement. Amounts not paid when due may accrue interest at the rate specified in the applicable service agreement or, where no rate is specified, at the maximum lawful rate permitted under applicable law. NorthRail Logistics may suspend Services until outstanding balances have been satisfied.
Customers shall not initiate unjustified chargebacks or payment reversals for Services properly rendered. Unless expressly stated otherwise, quoted prices do not include taxes, duties, governmental assessments, or similar charges.
NorthRail Logistics maintains policies and procedures designed to detect, prevent, investigate, and respond to fraudulent or unlawful activity affecting its operations, customers, transportation providers, or business partners.
NorthRail Logistics may verify Customer identities, payment information, shipment information, ownership documentation, Declared Values, and other information relevant to the provision of Services. Where fraudulent or unlawful activity is reasonably suspected, NorthRail Logistics may take the investigative and remedial measures described in Section 28, including suspension of Services, restriction of account access, and cooperation with financial institutions, law enforcement agencies, and regulatory authorities.
The submission of false identities, altered documentation, fraudulent payment instruments, forged signatures, misleading shipment information, false ownership claims, or materially inaccurate declarations constitutes a material breach of these Terms, including Section 29.
Where a Customer materially breaches these Terms through fraud, misrepresentation, intentional misdeclaration, document falsification, unlawful conduct, or other serious contractual violations, NorthRail Logistics may recover reasonable costs directly incurred in investigating or responding to such conduct to the extent permitted by applicable law and the governing Transportation Agreement. Such costs may include reasonable administrative expenses, inspection costs, storage charges, transportation costs, documentation expenses, and other directly related operational costs.
NorthRail Logistics reserves the right to investigate any shipment, transaction, account activity, payment, communication, or other matter relating to the Services where it reasonably determines that such investigation is necessary to protect its operations, customers, transportation partners, property, personnel, or legal interests.
Investigations may be conducted before acceptance of a shipment, during transportation, while goods remain in storage, after delivery, or following completion of any transaction. Customers shall cooperate with any investigation and promptly provide documentation or information reasonably requested by NorthRail Logistics. Failure to cooperate may result in suspension of Services, refusal of shipments, delay in processing claims, restriction of account access, or termination of the business relationship.
NorthRail Logistics maintains internal investigative records for operational, security, regulatory, legal, and fraud prevention purposes. Such records may include, without limitation, internal investigation reports, employee notes, witness statements, interview records, internal communications, shipment histories, payment records, surveillance materials, photographs, video recordings, electronic communications, security assessments, fraud detection records, operational reviews, and other investigative materials. These records constitute confidential business records of NorthRail Logistics. Except where disclosure is required by applicable law, court order, subpoena, or other lawful governmental authority, NorthRail Logistics is under no obligation to disclose its internal investigative materials to any Customer, claimant, shipper, consignee, or third party.
NorthRail Logistics may place temporary administrative holds upon shipments, Accounts, payments, refunds, claims, deliveries, warehouse releases, or other Services where reasonably necessary to verify shipment information, investigate suspected fraud, confirm ownership, verify payment, comply with legal obligations, respond to governmental requests, preserve evidence, resolve documentation discrepancies, or protect the security of its operations. Administrative holds shall remain in effect for such period as is reasonably necessary to complete the relevant review.
NorthRail Logistics may preserve documentary, electronic, photographic, video, audio, transactional, shipment, warehouse, payment, tracking, and communication records relating to any shipment, account, investigation, dispute, or claim. Such records may be retained for evidentiary, regulatory, contractual, operational, audit, litigation, insurance, fraud prevention, or business continuity purposes in accordance with applicable law and the Company’s records retention policies.
For security reasons, NorthRail Logistics does not disclose its internal fraud detection methodologies, security protocols, shipment screening procedures, investigative techniques, risk assessment criteria, surveillance capabilities, or operational security controls. The Company’s decision not to disclose such information shall not affect the validity of any investigation, contractual determination, or exercise of rights under these Terms.
No action or omission by NorthRail Logistics during an investigation, including acceptance of documentation, continued communication with a Customer, temporary suspension of enforcement, or ongoing review of evidence, shall constitute a waiver of any contractual right, remedy, defense, limitation of liability, or legal claim available under these Terms or applicable law unless expressly confirmed in writing by an authorized representative of NorthRail Logistics.
Every Customer, Shipper, Consignee, Account Holder, or other person acting in connection with a shipment shall provide complete, accurate, and truthful information concerning every shipment submitted to NorthRail Logistics.
This obligation applies to all shipment-related information, including, without limitation, shipment descriptions, Declared Values, quantity, weight, dimensions, ownership information, customs declarations, Dangerous Goods classifications, supporting documentation, shipping instructions, and any other information provided in connection with the shipment.
NorthRail Logistics is entitled to rely upon the information supplied by the Customer and other persons acting on the Customer’s behalf when accepting, processing, transporting, storing, or otherwise handling a shipment. Acceptance of a shipment does not constitute verification of the accuracy or completeness of the information provided.
Customers shall not knowingly:
For purposes of these Terms, “concealment” includes any deliberate act intended to prevent NorthRail Logistics or applicable authorities from accurately identifying, classifying, valuing, inspecting, or lawfully transporting a shipment.
Nothing in this Section prohibits the use of reasonable protective or security-oriented packaging intended solely to reduce the risk of theft or damage, provided that all shipment information supplied to NorthRail Logistics remains complete, accurate, and truthful.
Where NorthRail Logistics reasonably determines that a shipment has been materially misdeclared, fraudulently documented, intentionally concealed, or otherwise submitted in violation of this Agreement, the Company may, as appropriate:
The exercise of one remedy shall not preclude NorthRail Logistics from exercising any other remedy available under this Agreement.
Compliance with this Section is not limited solely to the individual identified as the Shipper.
Any individual or entity that knowingly directs, authorizes, instructs, funds, coordinates, prepares, documents, materially assists, or otherwise participates in the misdeclaration, concealment, preparation, tender, transportation, or storage of a shipment may be subject to the obligations and responsibilities arising under these Terms to the extent permitted by applicable law.
Where multiple persons participate in conduct giving rise to contractual liability, NorthRail Logistics reserves the right to pursue recovery against any responsible party in accordance with applicable law and the governing contractual documents.
Any investigation, administrative hold, claim, payment obligation, limitation of liability, confidentiality requirement, fraud review, or other matter arising from a violation of this Section shall be governed by the applicable provisions of these Terms, including but not limited to:
Nothing contained in this Section limits or modifies any additional rights, remedies, obligations, or procedures established elsewhere in these Terms.
NorthRail Logistics shall not be responsible for delay, interruption, suspension, or failure to perform resulting from events beyond its reasonable control, including natural disasters, severe weather, earthquakes, floods, fires, pandemics, epidemics, acts of war, terrorism, civil unrest, governmental actions, embargoes, border closures, labor disputes, transportation disruptions, utility failures, cyber incidents, widespread telecommunications failures, customs delays, or failures of independent transportation providers resulting from extraordinary events.
Where a force majeure event occurs, NorthRail Logistics may suspend, delay, modify, reroute, or cancel affected Services for the duration of the event and any reasonable recovery period. Force majeure events do not automatically relieve the Customer of payment obligations that accrued prior to the occurrence of the event unless otherwise agreed in writing or required by applicable law.
These Terms and Conditions, together with any dispute arising out of or relating to the Services, shall be governed by and construed in accordance with the laws of the State of North Carolina and the applicable federal laws of the United States, without regard to principles of conflict of laws.
Subject to any mandatory federal jurisdiction applicable to transportation claims, the parties consent to the exclusive jurisdiction of the state courts located in Mecklenburg County, North Carolina, and the United States District Court for the Western District of North Carolina, for the resolution of disputes arising under these Terms.
Nothing in these Terms shall exclude, restrict, or modify any rights or obligations that cannot lawfully be excluded under applicable federal or state law, including where relevant the Carmack Amendment, 49 U.S.C. § 14706; COGSA, 46 U.S.C. § 30701 note; the Montreal Convention of 1999; and the Federal Trade Commission Act, 15 U.S.C. § 45.
The Website may be used solely for lawful purposes relating to the Services offered by NorthRail Logistics. Users shall not submit false information, impersonate another person, interfere with Website security, introduce malicious software, attempt unauthorized access, circumvent authentication measures, scrape or harvest Website data without authorization, or use automated systems that unreasonably burden Website infrastructure.
Unauthorized access to computer systems may constitute a violation of the Computer Fraud and Abuse Act, 18 U.S.C. § 1030, and other applicable laws. NorthRail Logistics may suspend or restrict access to the Website whenever reasonably necessary to protect system security, investigate suspected misconduct, perform maintenance, comply with legal obligations, or protect customers or the Company.
Certain Services require the creation of a customer account. Users shall provide accurate, complete, and current registration information including username, name, email, phone, country, and password where applicable.
Users are responsible for maintaining the confidentiality of account credentials and for all activity conducted through their accounts. Users shall immediately notify NorthRail Logistics of any suspected unauthorized access or compromise.
NorthRail Logistics may suspend, restrict, or terminate any account where it reasonably determines that these Terms have been violated, fraudulent activity is suspected, payment obligations remain outstanding, false information has been provided, or continued account access presents operational or security risks.
All intellectual property associated with NorthRail Logistics, including its Website, software, databases, source code, designs, graphics, text, documentation, trademarks, service marks, trade names, logos, photographs, videos, business processes, and proprietary technology, shall remain the exclusive property of NorthRail Logistics or its licensors.
Subject to these Terms, NorthRail Logistics grants Users a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for lawful purposes relating to the Services. Users shall not reproduce Website content, distribute proprietary materials, modify Website software, reverse engineer any software, remove copyright or trademark notices, create derivative works, or commercially exploit Website content without prior written authorization.
Website content is protected by the Copyright Act, 17 U.S.C. § 101 et seq., and trademarks are protected under the Lanham Act, 15 U.S.C. § 1051 et seq.
NorthRail Logistics may utilize independent third parties including transportation carriers, freight forwarders, warehouse operators, customs brokers, payment processors, technology providers, cloud hosting providers, mapping services, communication platforms, analytics providers, and live chat services.
Third-party providers operate independently and remain responsible for the services they perform. Use of certain third-party services may be subject to separate contractual terms, privacy policies, tariffs, transportation agreements, or insurance policies maintained by those providers. NorthRail Logistics shall not be responsible for interruptions, delays, outages, or failures arising solely from the systems or services of independent third-party providers beyond its reasonable control.
NorthRail Logistics respects the privacy of its customers, business partners, website visitors, and users of its Services. This Privacy Policy describes how NorthRail Logistics collects, uses, stores, protects, and discloses Personal Information obtained through its Website, customer portal, shipment services, logistics operations, and related business activities.
This Privacy Policy forms part of these Terms and Conditions and applies to information collected through the Website, customer accounts, shipment booking services, shipment tracking services, warehousing services, payment services, customer support, email and telephone communications, online forms, and business relationships.
NorthRail Logistics endeavors to process Personal Information in accordance with applicable United States federal and state privacy laws, including the Federal Trade Commission Act, 15 U.S.C. § 45, and the North Carolina Identity Theft Protection Act, N.C. Gen. Stat. §§ 75-60 through 75-65.
NorthRail Logistics may collect information directly provided by Customers, including full name, business name, billing and shipping addresses, email address, telephone number, government-issued identification where required, payment information, shipment instructions, customs documentation, and communications with customer support.
Shipment-related information may include shipper and consignee information, tracking numbers, shipment descriptions, package dimensions and weight, Declared Values, customs information, routing information, delivery confirmations, warehouse records, and transportation history.
When using the Website, NorthRail Logistics may automatically collect technical information including IP address, browser type, operating system, device identifiers, referring website, pages visited, date and time of access, session activity, diagnostic information, and security logs.
Payments may be processed through independent payment processors. NorthRail Logistics does not intentionally store complete payment card information unless necessary for an authorized business purpose and in accordance with applicable security standards including PCI DSS industry requirements.
NorthRail Logistics does not knowingly collect Personal Information from children under 13 without parental consent, consistent with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.
The Website uses cookies and similar technologies to improve functionality, maintain security, remember user preferences, and enhance the user experience. Cookies may be temporary session cookies or persistent cookies stored on the user’s device.
NorthRail Logistics may use essential cookies, authentication cookies, session cookies, preference cookies, security cookies, analytics cookies, and performance cookies. Most web browsers permit users to manage, restrict, or disable cookies. Disabling certain cookies may affect Website functionality or prevent access to certain Services.
NorthRail Logistics does not sell Personal Information for monetary consideration. Personal Information is disclosed only where reasonably necessary to provide Services, comply with legal obligations, protect legitimate business interests, or where authorized by the Customer.
Personal Information may be shared with transportation carriers, freight forwarders, warehouse operators, customs brokers, payment processors, cloud hosting providers, information technology providers, communication providers, customer support providers, and professional advisers. Service providers receive only the information reasonably necessary to perform the services requested.
NorthRail Logistics may disclose Personal Information in response to subpoenas, court orders, lawful governmental requests, to law enforcement authorities, customs authorities, transportation regulators, where necessary to protect legal rights, prevent fraud or unlawful activity, or where otherwise required or permitted by law.
If NorthRail Logistics participates in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.
NorthRail Logistics maintains administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, destruction, or misuse, including encryption, secure network architecture, authentication controls, access management, password protection, system monitoring, activity logging, and employee access controls.
Customers are responsible for maintaining the confidentiality of account credentials and for protecting devices used to access the Website. Although NorthRail Logistics implements commercially reasonable security measures, no method of electronic storage or transmission can guarantee absolute security. Security incidents involving Personal Information are addressed in accordance with Section 44.
NorthRail Logistics retains Personal Information only for as long as reasonably necessary to provide Services, maintain customer accounts, complete transportation services, satisfy contractual obligations, comply with legal obligations including broker record retention under 49 C.F.R. § 371.3 where applicable, resolve disputes, enforce contractual rights, maintain business records, and protect legitimate business interests.
When Personal Information is no longer required, NorthRail Logistics may securely delete, anonymize, archive, or otherwise dispose of such information in accordance with applicable law and N.C. Gen. Stat. § 75-64.
Subject to applicable law, individuals may have the right to request access to Personal Information, correction of inaccurate information, deletion of qualifying information, restriction of certain processing activities, information concerning categories of collected data, information concerning disclosures made by NorthRail Logistics, and a copy of certain Personal Information maintained by the Company.
Privacy requests should be submitted in writing to info@northraillog.com. NorthRail Logistics may request reasonable identity verification before responding to any privacy request.
Where applicable, California residents may possess rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), Cal. Civ. Code § 1798.100 et seq. NorthRail Logistics will process qualifying requests in accordance with applicable California law and other applicable United States state privacy laws.
NorthRail Logistics may deny or limit a privacy request where permitted or required by applicable law, including where retention of information is necessary to comply with legal obligations, complete contractual obligations, detect or prevent fraud, investigate security incidents, protect legal rights, comply with regulatory requirements, or exercise or defend legal claims.
NorthRail Logistics may communicate with Customers regarding its services, promotions, operational updates, newsletters, educational materials, and other business-related information by email, telephone, text message, or postal mail, subject to applicable law and communication preferences selected by the Customer.
Where required by applicable law, NorthRail Logistics will obtain the necessary consent before sending marketing communications. Customers may withdraw consent using the unsubscribe mechanism provided within the communication or by contacting NorthRail Logistics directly. Withdrawal of consent does not affect communications necessary to administer accounts, fulfill contractual obligations, process shipments, provide security notifications, or comply with legal requirements.
Commercial electronic communications shall be conducted in accordance with the CAN-SPAM Act, 15 U.S.C. § 7701 et seq., and the Telephone Consumer Protection Act, 47 U.S.C. § 227, where applicable.
NorthRail Logistics maintains procedures for identifying, investigating, responding to, and mitigating suspected security incidents affecting Personal Information. Where a security incident involving Personal Information triggers a legal obligation to notify affected individuals or governmental authorities, NorthRail Logistics shall provide notification in accordance with applicable federal and state law, including N.C. Gen. Stat. § 75-65.
NorthRail Logistics may delay notification where permitted by law if immediate disclosure would impede a lawful investigation or where a governmental authority requests such delay.
Where the Services involve international transportation, international customers, overseas service providers, cloud infrastructure, or cross-border logistics operations, Personal Information may be transferred to, processed, or stored in jurisdictions outside the country in which it was originally collected.
By using the Services, Customers acknowledge that Personal Information may be transferred internationally where reasonably necessary to provide the requested Services. NorthRail Logistics implements commercially reasonable safeguards designed to protect Personal Information during international transfers.
NorthRail Logistics
WP Business Park, Charlotte, NC 28214, USA
United States of America
Website: https://northraillog.com
Email: info@northraillog.com
Formal legal notices relating to these Terms shall be delivered in writing to the principal business address of NorthRail Logistics or by any other method expressly accepted by the Company in writing.
Privacy requests should be submitted in writing to info@northraillog.com with “Privacy Request” in the subject line. NorthRail Logistics may require reasonable verification of identity before responding.
Your use of the Website and Services indicates that you have read, understood, and agree to these Terms and Conditions and Privacy Policy.